Frequently Asked Questions

 

Are your products made in New Zealand?

Will I have any problems getting through New Zealand customs with any of your wooden gifts?

How should I care for my wooden gift?

How can I buy your products for my shop?

Credit Application form

Are you allowed to export New Zealand Native timbers?

 

  Answers

 

Are your products made in New Zealand? (back)

Yes, we manufacture everything we sell “in house”. Some of the findings ie keychains, magnets & pen refills are imported as we have been unable to source them in New Zealand.

 

Will I have any problems getting through New Zealand customs with any of your wooden gifts? (back)

No. We have contacted MAF (Ministry of Agriculture & Fisheries), the government agency responsible for border control and they have advised us that as long as the material from which each item has been made is kiln dried and coated with protective oil or lacquer there is no phyto-sanitary risk at all.

 

How should I care for my wooden gift?  (back)

Each of our products is finished with either heat/scratch resistant lacquer or oil.  They should be wiped clean with a damp cloth. Never put in the dish washer!!

 

How can I buy your products for my shop? (back)

Please contact us by phone. Fax or email the credit application form to us.

Click here to download PDF of the 'Credit Application form'

As a manufacturing wholesaler we do not sell directly to the
public and vet all enquiries carefully to protect our existing customers.

 

Are you allowed to export New Zealand Native timbers? (back)

It is true, that only in special circumstances are you permitted to fell any "live" native trees. However, you are permitted to salvage the timber from trees that have fallen due to old age or the elements. All our products are manufactured from timber recovered in this manner.